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Store Policy

 Aroma beautique is a humble enterprise created to help enhance people’s confidence by helping you find your scent. We have a range of products from eau de parfum, room sprays and traditional Arabic (bakhoor) and somali (unsii) incense that help not only create a memorable ambience for your home but also for you.

 

We provide a collection of both men and women perfume our scent vary from oud, floral, amber, musk and sweet fruity scents. we guarantee that we a have the scent for you.

 

We understand that people want luxury designers’ products but at an affordable price. Here at aroma beautique we believe that you do not have to spend excessive amounts of money to have good quality products. We craft all are products with the upmost of care and uphold the highest quality standards giving you products that are long lasting and just tailored for you.

 

Contact us
If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at; Aromabeautique@gmail.com or DM us on Instagram at incense.essence.

We aim to respond to all questions within 24 hours.

Shipping information.

 

We ship orders to UK customers via Royal Mail and orders can take 2-5 days for UK customers. For International shipping we use parcel force or other suitable shipping methods, and shipping can take 7-14 days.

  • Orders placed before 8am Monday to Friday will be dispatched on the following working day. You will receive your parcel within 2-5working days for UK customers (excluding bank holidays). For Highlands and Islands this could be 1 day longer.
  • Orders placed on a Friday after 8am, will be dispatched on the following Monday (excluding bank holidays).

*Please note that in the event of adverse weather, please be advised that deliveries may be affected, and we cannot guarantee all delivery times.

Due to COVID 19, we noticed that some of our deliveries are delayed.

If you waiting for your orders more than 14 working days please contact us and we will be happy to track your item.

 

 

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Data protection policies

when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and/or PayPal user email), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

- keep you up to date with your order, or any deals we may have.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.-

DATA PROTECTION PRINCIPLES

 

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure the integrity and confidentiality of data.

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

As long as you have not informed us otherwise, we consider offering you products/services that are similar or the same to your purchasing history/browsing behaviour to be our legitimate interest.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and;
  • there would be an appropriate safeguard for Processing;

We will inform you of any further Processing and purposes.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

 Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, we may refuse you access to the Program and pursue any appropriate legal remedies. 

HOW WE SECURE YOUR DATA

 

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data. We use anonymising and pseudonymous where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

 

COOKIES AND OTHER TECHNOLOGIES WE USE

 

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make a change to this Privacy Policy at any time. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Aromabeautique@gmail.com

Terms and conditions

 

  1. All stock and prices are subject to availability.
  2. All prices are in UK Pounds Sterling.
  3. All photos are used for illustration purposes only.
  4. Please note special offer prices are only valid if the item is purchased at the offer price. We will not offer a refund for items bought at a higher price when it is not on special offer.
  5. All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.
  6. According to the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given us express permission to do so.
  7. Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. We reserves the right to cancel any orders if this information cannot be supplied.
  8. We reserve the right to deliver certain orders to the Invoice Address only. Customers will be notified by e-mail if this is the case.
  9. If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will refund the cost of the unavailable goods.
  10. However will not be obliged to offer any additional compensation for disappointment suffered.
  11. Customers have the right to return their order within 30 days of receiving their items(only certain products). Where the customer exercises their right to cancel an order, the product costs only will be refunded within 5 days of receipt of returned items as we do not refund postal charges. 
  12. All returned products will be refunded or exchanged provided they have not been used, postage costs will only be refunded if items received were incorrect, faulty or damaged upon receipt, photographic evidence may be required to support a claim.
  13. Returned items should be sent by Recorded Delivery, We will not cover return postage costs (this do not apply to faulty or incorrect items).
  14. Any returned items must be received within 30 days of purchase to qualify for a refund or replacement. Any returned  items must be in unused condition (this do not apply to faulty items). Any items returned more than 30 days after purchase, whether faulty, incorrect or order was cancelled, will not be refunded or replaced.
  15. If the rare occasion occurs whereby the customer receives an incorrect item, upon receipt of the returned incorrect item, we will send the correct item and refund the return postage. If the customer requires a fast replacement, We will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage
  16. Orders not received, which were dispatched by First Class or Standard Postage, will not be deemed ‘missing’ until 15 working days have passed, therefore no resend or refund will be offered until after this period.
  17. None of the above affects your statutory rights.

Disclaimer

 

DISCLAIMER: PLEASE NOTE THAT THE MENTIONED PRODUCTS ALONG WITH THEIR LABELLING ARE A MERE GUIDE AND IN NO CIRCUMSTANCE SHOULD BE MISTAKEN FOR THE ACTUAL HIGH STREET BRAND WE OFFER ALTERNATIVE FRAGRANCES AND DO NOT UNDER ANY CIRCUMSTANCES TRY TO CLONE ANY OF THESE BRANDS. NAME TRADEMARKS AND COPYRIGHTS ARE PROPERTIES OF THEIR RESPECTIVE MANUFACTURERS AND/OR DESIGNERS.THESE VERSIONS ARE NOT TO BE CONFUSED WITH THE ORIGINALS AND THE ESSENCE VAULT HAVE NO AFFILIATION WITH THE MANUFACTURERS/DESIGNERS.